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Password Recovery

Self Service Password Recovery

The IT Support department are currently testing a technology, which will provide a “self-service password management facility” to staff and students. This facility will be available to users irrespective of whether they are located within the campus or are external to the Institute with access to the  internet.

The solution allows end-users to reset forgotten passwords and unlock their locked-out accounts or to change their passwords. However, users must initially enrol to the Password Recovery Service to avail of the service.

System Requirements

To access and enrol to the system, the user must be able to meet the following requirements:

  1. Possess a valid ITB network Logon account.
  2. Have access to a computer, which is connected to the internet or alternately the user can access the site from within ITB.
  3. The user’s computer must have Internet Explorer version 6.0 or later installed.

To Enrol On The System

To change password or to enrol on the system, the user must navigate to http://bravo1.itb.ie/empowerid/Mypassword/

MyQuestions Option

By Clicking on the MyQuestions icon users can enrol on the system. Upon completion of the enrolment process the user must define the questions, which may at a future date provide access to the password change facility. The following criteria are required:

  1. The user must provide answers to two preset questions defined by the administrator.
  2. The user must select four user defined questions and to provide an unique answer to each question.
  3. The user must provide a ‘user generated question and answer’
  4. Answers must have a minimum length of three characters.

MyPassword

Users can click on the MyPassword icon if they wish to change their current password before it is due to expire.

The Password Recovery Centre ( http://bravo1.itb.ie/empowerid/RecoveryCenter/ ) is an anonymous web page that users can browse to if they forget their password or their account becomes locked out. From this interface, users may reset their password or unlock their account by answering the previously defined Challenge Questions. Users are required to answer all questions correctly, prior to resetting a forgotten password.

Password Recovery Process

To recover a forgotten / locked out password (user must have previously enrolled on system):

  1. Navigate to http://bravo1.itb.ie/empowerid/RecoveryCenter
  2. Select the “Recover Your Account” button.
  3. Select the “I Agree” button after you have read, understood and agree with the displayed disclaimer message.
  4. Select the “NT4 Style with Domain List” option button and enter your normal ITB network logon. E.g. B00000000 or John Doe. Remember to select the appropriate domain to which you would normally log on to when within the campus. E.g. ITB for staff or Campus for students. Select the “Submit” button
  5. Ensure that you provide correct answers to all questions and select “Submit”
  6. If the provided answers are correct, the system offers a prompt to enter a new password. Upon selecting the “Change Password” button the system resets the users password.